Shipping & Returns
📦 Shipping & Returns
We’re committed to making your ShonD™ shopping experience seamless, from checkout to delivery — and beyond.
🚚 Shipping Information
Processing Time:
All orders are processed within 1–3 business days.
Shipping Time:
Australia: 6–12 business days
New Zealand: 7–14 business days
International: 10–20 business days (varies by region)
Tracking:
You’ll receive a tracking number via email or SMS once your order ships.
Shipping Cost:
FREE Standard Shipping on all orders over $79 AUD (under 2kg).
Shipping costs vary based on your location and the weight of your order.
The exact shipping rate will be calculated and displayed at checkout before you confirm your purchase.
Note: Delivery times may vary due to customs or external courier delays.
🔁 Easy Returns & Exchanges
If something isn’t quite right, don’t worry—we’ve got your back.
Return Period:
You can request a return within 14 days of delivery.
Eligibility:
To be eligible for a return:
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Item must be unused and in original condition
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Must include original packaging
Non-returnable items:
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Gift cards
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Clearance or Final Sale items
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or incorrect.
👉 Start your return by contacting us at support@shond.com.au
💸 Refunds & Store Credit
Once your return is received and inspected:
Approved refunds will be processed within 5–7 business days
You’ll be notified via email
You can choose a full refund or store credit
❓ Questions?
Our support team is here to help!
📧 Email us anytime at support@shond.com.au
Thank you for choosing
ShonD™— where style meets comfort.