Privacy Policy & Terms of Service
Last updated: June 2025
At ShonD™, your privacy and trust are everything. Below, you’ll find clear and transparent information about how we handle your personal data and the terms that govern your use of our site and services.
🔐 Privacy Policy
We collect and use your personal information responsibly and only for reasons that benefit your experience with ShonD™.
What We Collect
When you place an order or interact with our store, we may collect:
Name, email, shipping and billing address
Payment details (processed securely and never stored)
Order history and preferences
Contact history and customer support queries
Browsing and device data (e.g. via cookies or analytics tools)
How We Use It
To process orders and provide shipping updates
To offer customer support
To send marketing offers (only with your consent)
To improve website performance and product offerings
Data Sharing
We only share data with trusted partners to fulfill your orders (e.g., Shopify, payment processors, shipping carriers).
We never sell your information. Your data stays private.
Your Rights
Depending on your location, you may request:
Access to your data
Corrections or deletion
To unsubscribe from marketing
To limit or object to certain data uses
To exercise these rights, please contact us at support@shond.com.au.
📜 Terms of Service
By visiting or purchasing from shond.com.au, you agree to the following:
1. Use of Our Site
You may use this website for personal and non-commercial purposes only. Do not misuse, hack, or attempt to harm our services.
2. Orders
Product availability and prices may change at any time
We reserve the right to cancel any order (e.g., due to stock or fraud detection)
You must provide accurate billing and shipping details
3. Returns & Refunds
For full details, see our Returns Policy.
We accept returns within our return window for eligible products in original condition.
4. Intellectual Property
All content on this site (images, copy, branding) is owned by ShonD™. Do not reproduce or use without permission.
5. Limitation of Liability
We are not liable for indirect damages, delays, or issues caused by third-party couriers or global events beyond our control.
6. Governing Law
All matters are governed by Australian consumer protection and privacy laws, as applicable to digital and physical goods.
📫 Contact Us
Need help or have questions?
📧 Email: support@shond.com.au
Thank you for shopping with ShonD™—where premium design meets everyday comfort.