FAQs
Frequently Asked Questions (FAQs)
📦 What are your shipping options?
Free Shipping on all orders over $79 AUD (under 2kg).
For orders under $79 or heavier than 2kg, shipping rates are calculated at checkout based on your location.
We ship Australia-wide and internationally.
⏱️ How long does shipping take?
Australia: 5–12 business days
New Zealand: 7–14 business days
Rest of the world: 10–20 business days
Note: Processing time is 1–3 business days before dispatch.
🔁 What is your return policy?
We offer 30-day easy returns on all eligible products. Items must be unused, in original packaging. Contact our support team to initiate a return.
💳 What payment methods do you accept?
We accept:
Visa, MasterCard, American Express
PayPal
Shop Pay, Apple Pay, Google Pay
🧾 How do I track my order?
Once your order is shipped, you’ll receive an email with your tracking number. You can also Track Your Order Here (replace with correct link if needed).
🛠 My item arrived damaged or defective. What should I do?
We’re so sorry! Please contact us within 48 hours with photos of the product and packaging. We’ll send a replacement or issue a refund promptly.
✉️ Need more help?
Email us at support@shond.com.au or visit our Contact Us page.